Frequently Asked Questions

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your jewelry, you can return them within 14 days of purchase.

If you would like to request a return or replacement, please contact us with your order number.

We do not accept returns or exchanges after the 14 days period. For more information please visit our Return & Refund policy.

Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 10 business days.

To check the status of your order, go to account. Here’ s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the items for your order. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

If your order hasn't marked as shipped yet, you can cancel it by submitting a request through our contact us form.

Make sure to provide the order number in the message.

Most customers can expect to receive their orders within 3 to 8 business days. You can upgrade shipping at checkout for faster delivery.

Orders over $50 ship free!

USPS First Class Package: $3.86 

USPS Priority Mail: $11.60

USPS Priority Mail Express: $$40.90 

We ship via USPS to provide you with the fastest and most reliable service available.

No – we currently only ship within the contiguous US. 

You can reach one of our devoted customer service reps toll-free at +1 (916) 741-3454 in between 8am-2pm – You can also email info@kebble.jewelry and we'll get right back to you with a response.

Our business hours - Sat-Mon from 8:00am until 4:00pm.